Privacy policy
Last updated: 6 November 2026.
Controller and contact
IB INMOBILIARIA. The owner’s identity and legal details are available in the legal notice.
For privacy questions or to exercise your rights: ib@ibinmobiliaria.com. Telephone: 623 101 033.
How we use your data
We respond to your enquiries, handle requests for information and viewings, and follow up on the services you request. We may use your preferences for area, property type, budget and dates to respond. Sending an enquiry does not confirm a viewing or constitute a reservation.
The legal basis is the pre-contractual steps you request and, if an engagement is agreed, its performance. For general enquiries unrelated to a contract, the basis is your consent when you submit them. You may withdraw it without affecting earlier processing. Where applicable, we retain information to comply with legal obligations. Requesting information does not subscribe you to advertising.
What information we ask for
We ask for your name, a phone number or email address for our reply, and the contents of your enquiry. Property enquiries may also ask for your budget, dates, intended duration, number of occupants and relevant preferences. We cannot reply without contact details. Please provide only what is necessary for your request.
Do not send identity documents, payslips, bank details or health information through the enquiry form. We request documents needed for a transaction separately, explaining their purpose and recipients. A statement of ability to pay is not verification and does not automatically determine whether an applicant is accepted.
Recipients and services used
Enquiries are handled by the agency and those authorised to respond. This website’s hosting infrastructure uses ChatGPT Sites and Cloudflare. Technical providers may process data needed to provide hosting, storage and security. We do not sell your data.
If fulfilling your request requires sharing information with an owner, professional or service provider, we will tell you who will receive it and what they need before proceeding, unless there is a legal obligation. An enquiry does not authorise us to publish your documents or data in listings.
WhatsApp, Google Maps and other external links lead to third-party services with their own privacy terms. Opening them or loading their content can send those providers technical data such as your IP address and anything you choose to share with them. See also our information about technologies and external content.
Retention
We retain data while handling and following up on your request. Once its purpose has been fulfilled, data will be erased or, where appropriate, restricted for the statutory periods needed to meet obligations and address potential liabilities. Contractual and tax documents are kept in line with their specific requirements; we do not use them to send you advertising.
Your rights
Where applicable, you may request access, rectification, erasure, restriction or portability, object to processing, or withdraw consent when it is the basis for processing. Email the address above and explain your request. We will only ask for more identifying information if necessary to verify who is making it.
You may lodge a complaint with the Spanish Data Protection Agency.
Human review and security
We do not make decisions with legal effects based solely on information stated in an enquiry. Confirming viewings, checking documents and entering into contracts require review by the agency. Access to the CRM and internal documents requires agency authorisation.